Customer Serivce Representative
Company Name:
Department of Administration
Job Duties:
This is an entry level position that is responsible for performing technical customer service activities, providing general assistance to customers, and educating taxpayers and department staff. This position will be cross trained in a variety of tax areas and will participate in educational activities such as speaking at seminars and workshops. The work is performed under close supervision.
Special Notes:
Well-qualified candidates will have academic preparation in a business related field, several years of experience in customer service and tax administration, intermediate computer skills, and have excellent oral and written communication skills.
A criminal background check and a tax non-filer check will be conducted on all finalists before an offer of hire.
Job Knowledge, Skills and Abilities:
Candidate should have knowledge of effective customer service delivery, federal or state tax administration, research techniques and resources; computer hardware and software, and have excellent verbal and written communication skills.
How To Apply:
To apply online for this position, click Log In to access your existing account or to create a new account if you don't already have an account in the system. Once you are logged in, click Apply Now. You will be asked to provide your personal information, attach a resume and then complete an exam (questionnaire).
Once you finalize your exam, you will be sent an email by the system confirming that the exam process has been completed. The responses to your exam will be evaluated by a panel of job experts. Those candidates that appear to be the most qualified will be invited to participate in the next step of the selection process.
To assist in making the interview process more efficient, the State of Wisconsin has an interview reuse policy. As a result of this policy, interview results from those interviewed for this position may be considered for similar employment opportunities in the future.
For assistance, contact Wanda Anthony at 266-2679 or Wanda. . The most qualified applicants will be invited to participate in the next step of the selection process.
County(ies): Dane
Type of Employment: Full Time (40 hrs/week)
Salary: Revenue Tax Specialists are in pay schedule and pay range 07/04. The beginning pay will not be less than $19.50/hour. A twelve-month probation period is required.
Contact: Wanda Anthony, E-mail: wanda.
Bargaining Unit: Non-Represented
Area of Competition: Open
Deadline to Apply: 1/26/2015
Exam Information: 01100 - 006 REVENUE TAX SPECIALIST
Classification Title: / JAC: REVENUE TAX SPECIALIST 15-00291
Job Working Title: Customer Service RepEstimated Salary: $20 to $28 per hour based on qualifications.
Department of Administration
Job Duties:
This is an entry level position that is responsible for performing technical customer service activities, providing general assistance to customers, and educating taxpayers and department staff. This position will be cross trained in a variety of tax areas and will participate in educational activities such as speaking at seminars and workshops. The work is performed under close supervision.
Special Notes:
Well-qualified candidates will have academic preparation in a business related field, several years of experience in customer service and tax administration, intermediate computer skills, and have excellent oral and written communication skills.
A criminal background check and a tax non-filer check will be conducted on all finalists before an offer of hire.
Job Knowledge, Skills and Abilities:
Candidate should have knowledge of effective customer service delivery, federal or state tax administration, research techniques and resources; computer hardware and software, and have excellent verbal and written communication skills.
How To Apply:
To apply online for this position, click Log In to access your existing account or to create a new account if you don't already have an account in the system. Once you are logged in, click Apply Now. You will be asked to provide your personal information, attach a resume and then complete an exam (questionnaire).
Once you finalize your exam, you will be sent an email by the system confirming that the exam process has been completed. The responses to your exam will be evaluated by a panel of job experts. Those candidates that appear to be the most qualified will be invited to participate in the next step of the selection process.
To assist in making the interview process more efficient, the State of Wisconsin has an interview reuse policy. As a result of this policy, interview results from those interviewed for this position may be considered for similar employment opportunities in the future.
For assistance, contact Wanda Anthony at 266-2679 or Wanda. . The most qualified applicants will be invited to participate in the next step of the selection process.
County(ies): Dane
Type of Employment: Full Time (40 hrs/week)
Salary: Revenue Tax Specialists are in pay schedule and pay range 07/04. The beginning pay will not be less than $19.50/hour. A twelve-month probation period is required.
Contact: Wanda Anthony, E-mail: wanda.
Bargaining Unit: Non-Represented
Area of Competition: Open
Deadline to Apply: 1/26/2015
Exam Information: 01100 - 006 REVENUE TAX SPECIALIST
Classification Title: / JAC: REVENUE TAX SPECIALIST 15-00291
Job Working Title: Customer Service RepEstimated Salary: $20 to $28 per hour based on qualifications.
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